Support

The manual, and the questions people actually ask

Written for someone in a hurry who has just lost a day’s photos. Every chapter says who it is for, so you can skip what is not yours.

Get started

First day on SSA. Fifteen minutes, once.

Accept your invitation

Everyone
  1. 1Open the invitation link your coach or team manager sent you.
  2. 2Set a password, or sign in if you already have an account.
  3. 3You land on the most recent day for your boat.

Accounts are created by invitation only — there is no public signup. If the link has expired, ask whoever invited you to send another.

Find your way around

Everyone
  1. 1Pick the boat and the date at the top — everything on screen follows that choice.
  2. 2Campaign is the day itself: plan, weather, the debrief and the notes.
  3. 3Videos, Photos and Analytics are the day’s material and its numbers.
  4. 4Timeline zooms out: season, regatta, day, race.

Set up your boat

Coach
  1. 1Open Boat config and add the boat’s sail wardrobe.
  2. 2Add the rig settings you start the season on.
  3. 3Tell us what the boat records — instruments, a tracker, or nothing — so the analysis matches.

The sail wardrobe is not paperwork for its own sake: it feeds the debrief transcription, so your sail names come out right instead of as mishearings.

Record a day

Getting the day off the boat and into SSA. This is where most problems start, so it is worth doing in this order.

Import the day’s log

Coach
  1. 1Open Upload and drop in the day’s log export.
  2. 2Check the date and boat SSA inferred, and correct them if they are wrong.
  3. 3Confirm. The log is parsed, the phases found, and the day appears.

Import a day once. Re-importing the same day’s log replaces what is stored for it — if you are trying to fix something else, ask us first.

Upload video and photos

CoachSailor
  1. 1Drop clips and photos into Upload — phone, GoPro, drone or coach boat.
  2. 2Leave the tab open while they transcode. Large clips take a while.
  3. 3Photos pick up the instrument state at the moment of the shutter automatically.

Upload the day’s log BEFORE its photos. The instrument data attached to a photo is read from the log, so photos imported first come out blank for everyone except you.

Sync a clip to the data

CoachSailor
  1. 1Open the clip in Videos and find a moment you can also see in the data — a tack works well.
  2. 2Nudge the offset until the two agree.
  3. 3Save. Every tag and chart on that clip now lines up.

Camera clocks drift and are usually set to a different timezone from the boat. A clip that looks a few minutes out is normal and is exactly what this fixes.

Debrief

The part that decides whether recording the day was worth it.

Record a spoken note

CoachSailor
  1. 1Press Record on any note — the plan, the weather, or a debrief field.
  2. 2Talk. Press Stop.
  3. 3Read what comes back against what you said, edit it, then add it to the note.

Works on a phone, so it works on the dock. Nothing is saved to a note until you approve it, and if the tidy-up fails you get the raw transcript rather than losing what you said.

Summarise a whole meeting

Coach
  1. 1Record the debrief on any device, then open the section it belongs to.
  2. 2Choose Summarise from a recording and pick the audio file.
  3. 3Review the draft section by section before saving.

Desktop only — an hour of audio is real work for a laptop and too much for a phone. Always read the draft against what was said: it is a good assistant and a bad witness.

Tag the moments that mattered

CoachSailor
  1. 1Mark a moment on the track, a clip or a photo.
  2. 2Pick a tag from the team’s vocabulary, or add a new one.
  3. 3Find it again from any day in the season.

Share

Getting the day in front of people — which is the whole point.

Invite your crew

Coach
  1. 1Open the team’s people list and send an invitation.
  2. 2Pick the role: coach, sailor, consultant or guest.
  3. 3For a consultant, set the dates their access starts and stops.

A consultant’s access ends by itself on the date you set. You do not have to remember to remove them.

Send one clip to someone outside the team

CoachSailor
  1. 1Open the clip and choose Share.
  2. 2Send the link. The recipient needs no account.
  3. 3Revoke it whenever you like.

A share link grants exactly one clip and nothing else.

Share days with another boat

Coach
  1. 1Set up a squad with the other owners.
  2. 2Choose which categories you contribute: tracks and analysis, photos, video.
  3. 3Contribute a day to pull a day.

Rig settings and tuning numbers are off by default and stay off unless you turn them on. Debriefs and notes are not shareable at all — a team’s own words about its own performance stay with that team.

When something is wrong

The things that actually go wrong, and what to do about them.

Fix photos that are blank for everyone but you

Coach
  1. 1Check that the day’s log was imported before the photos.
  2. 2If it was not, tell us the date and boat — we can repair it without you re-importing.

This is the single most common problem. The instrument data behind a photo is attached at import, so if the photos went up first they look right to you and empty to everyone else.

Fix a clip that will not play on a phone

Everyone
  1. 1Give it a few minutes — a clip is not playable until it has finished transcoding.
  2. 2Reload the day.
  3. 3If it still fails, send us the clip name and the day.

Fix a day on the wrong date

Coach
  1. 1Check the timezone the log was exported in.
  2. 2Tell us the boat and what the date should be.

Log exports, camera clocks and photo timestamps are all local wall-time even when they are labelled UTC. A day that lands one date out is almost always this.

Get help

Everyone
  1. 1Email wouterv@runbox.com with the boat, the date and what you expected to see.
  2. 2A screenshot saves a round trip.

Replies are usually same-day out of season and slower between April and September, when we are on the water too. Anything that stops a team working is handled first.

Common questions

Grouped so you can rule out most of them at a glance.

Getting in

I cannot sign up

There is no public signup. Accounts are created by invitation from your coach or team manager — ask them to send you one.

My account says it is awaiting approval

A new account has to be activated by your team manager. Ask them first — they can do it in a moment. If it has been more than a day, email us.

Can I use it on my phone?

Yes, and most of the team only ever does. Watching the day, reading the debrief, tagging and recording a spoken note all work on a phone. Importing a day and summarising a long meeting are desktop jobs.

Data and privacy

Who can see our video?

Only people your team has invited, and only for the boats they are on. Nothing is public. A share link grants exactly one clip and can be revoked.

Where is our data held?

In the EU — the database in Ireland, video on European edge storage.

Do you use our data to train anything?

No model is trained on your recordings, video or debrief text, ever. Improving the analysis uses de-identified sailing data only — tracks, wind, manoeuvres — with separate permission you can decline. See the Data & AI page for the whole of it.

Can we get our data out?

Yes, including if you leave. Ask and we will export it.

Boats and equipment

Our boat has no instruments at all

That is fine and increasingly the normal case. A GPS tracker — Vakaros, Sailmon, Velocitek, a phone or a watch — is enough. SSA derives the wind from the track and the same analysis follows.

Do you support our class?

SSA is not organised by class. What matters is which channels the boat records, which is why the honest answer is a short conversation rather than a list.

How accurate is the derived wind?

We have not published a figure yet, and we are not going to quote one until we can defend it. It is being built on 109 hours of measured wind recorded alongside raw GPS track. When there is a number it will be published against the best public benchmark in the field.

What SSA reads

SSA is organised by what a boat records, not by class. A 76-foot maxi and an ILCA use the same product; what differs is how many of these rows apply.

Instrument logs
Expedition and the common flat log exports, at full rate.
GPS trackers
Vakaros, Sailmon, Velocitek, phone, watch, GoPro.
Event and race files
Race guns, marks and leg structure where the boat has them.
Video
Phone, GoPro, drone, coach boat — most formats.
Photos
Any camera. Sail photos are read for shape where the sail has stripes.
Lidar
Sail-shape logs where the boat carries a scanner.
Forecast
High-resolution venue forecasts, joined to the day automatically.
Nothing at all
A phone in a pocket is a tracker. Start there.

What it does not do yet

You are going to find this out anyway, so you may as well find it out here.

  • No published wind-accuracy figure. Deriving wind from a bare GPS track is being built on measured data now. Until there is a number we will defend, there is no number.
  • No live on-the-water use. SSA is for before and after, not during. Nothing streams off the boat while you are racing.
  • No individual-sailor plan. Sold to programmes and squads, with the whole team included.
  • Importing a day is still a job for one person. It is being made self-service; today a coach or analyst does it on a laptop.
  • Support is slower in season. We sail too. Out of season, usually same day; April to September, slower, with anything that stops a team working handled first.

Not answered here?

Email wouterv@runbox.com with the boat, the date and what you expected to see. Every question that arrives is treated as something the product or this page got wrong, and fixed in that order.